privacy policy

1. Information Collected

We collect personal information voluntarily provided by users, including:

  • Name

  • E-mail address

  • Billing information

  • Payment details (processed securely by external payment processors)

  • Technical information such as IP address, browser type, and usage data

This information is collected during:

  • The purchase process

  • Account creation

  • Access to digital content

  • Customer support interactions

 
 
2. Use of Information
 

We use personal data for the following purposes:

  • Processing orders and providing access to digital products

  • Sending order confirmations and access instructions

  • Customer support and technical assistance

  • Improving our digital content and user experience

  • Fulfilling legal and regulatory obligations

  • Fraud prevention and security monitoring

All processing is carried out in compliance with UK GDPR, Data Protection Act 2018, and, when applicable, EU GDPR.

3. Sharing with Third Parties

We do not sell or share personal data for marketing purposes.

Your data may be shared only with:

3.1 Authorized Payment Processors

To complete transactions, we may share the necessary personal data with payment processors such as:

  • PayU S.A.

  • Stripe

  • Mollie

  • Or other processors that may be used depending on the product or region

Each processor handles data according to its own privacy and security standards.

3.2 PayU 

When a customer chooses PayU as the payment method, the necessary personal data will be shared with:

PayU S.A.
ul. Grunwaldzka 186
60-166 Poznań
Poland

PayU may act as an independent Data Controller for data required to process payments.

3.3 Legal or Regulatory Authorities

We may disclose data when required by law or to comply with regulatory obligations.

4. Security

We implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access

  • Alteration or disclosure

  • Loss or destruction

These measures include encryption, access controls, secure data storage, and fraud-prevention systems.

5. Cookies

Our website may use cookies to:

  • Improve user experience

  • Track usage patterns

  • Collect analytics data

  • Remember preferences

Users may disable cookies in their browser settings, but this may affect website functionality.

6. Your Data Rights

Under UK GDPR and EU GDPR (when applicable), you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Request data portability

  • Restrict or object to processing

  • Withdraw consent when processing is based on consent

To exercise these rights, please contact: contact@novaflow.live

Requests are processed within 30 days.

7. Changes to This Policy

We may update this Privacy Policy at any time.
Changes take effect immediately upon publication on this page.

8. Contact Information (Data Controller)

Data Controller:
NOVAFLOW HOLDING CORP
Company Number: C 62586
Unit #5, Long Stone House, P.O. Box 1200, Main Street Charlestown, Saint Kitts and Nevis.

contact@novaflow.live

 

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All rights reserved.